OD - K - NO Coupling

Last updated: October 18, 2026

ISSC Odont ships dental and orthodontic products to customers in the USA and Canada.

Order Processing

In-stock orders are normally processed within 1 to 3 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Custom and special-order items, including custom cabinetry, have longer lead times that we confirm when quoting.

Shipping Rates and Free Shipping

Shipping rates are calculated at checkout based on destination, weight and the shipping method you choose. Eligible orders over the free-shipping threshold shown on our website ship free.

Delivery Times

Delivery times depend on the carrier and your location and are estimates only. You will receive tracking information by email when your order ships.

Duties, Taxes and Customs

Applicable sales taxes are calculated at checkout. Orders shipped across the Canada-USA border may be subject to duties, import taxes or brokerage fees charged by the carrier or customs authority, which are the customer's responsibility unless stated otherwise.

Address Accuracy

Please make sure your shipping address is complete and correct. We are not responsible for orders delayed or lost due to an incorrect address supplied at checkout.

Damaged or Lost Shipments

Inspect your package on arrival. If it is damaged, or has not arrived within the expected window, contact us within 48 hours of delivery (or the expected delivery date) at info@issc-odont.com with your order number and photos, and we will investigate with the carrier.

Contact

Questions about shipping? Email info@issc-odont.com.

Last updated: October 18, 2026

Thank you for choosing ISSC Odont. We supply dental and orthodontic products to clinics and practitioners across the USA and Canada, and we want you to be satisfied with every order. Please read this policy before requesting a return.

Return Window and Authorization

Returns must be sent back within 20 days of the invoice date. Returns are not accepted unless approved in advance. To request authorization, email info@issc-odont.com with your order number, the items concerned and the reason for the return. We will reply with return instructions.

Eligible Items

To qualify, items must be unused, in their original, sealed packaging with all labels intact, and accompanied by proof of purchase.

Defective Products

Products that fail because of a material defect or poor workmanship will be repaired or replaced at no charge. This does not apply to instruments that have been tampered with, modified, re-tipped or refitted in any way, or to normal wear from use.

Non-Returnable Items

• Opened, used or unsealed consumables (for example elastics, ligatures, adhesives and wires).
• Custom, special-order and made-to-order items, including custom cabinetry.
• Items modified, altered or damaged after delivery.

Damaged or Incorrect Orders

Please inspect your order on arrival. If an item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with your order number and photos, and we will make it right. When returning items, pack them carefully to prevent damage in transit.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Refunds

After we receive and inspect an authorized return, we will confirm approval by email. Approved refunds are issued to the original payment method within 5 to 10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Contact Us

Questions about this policy? Email info@issc-odont.com.